Cookie Policy — Thundr Chat

1. What are cookies?

Cookies are small text files stored on your device by the websites or apps you visit. Thundr Chat uses cookies and similar storage technologies (like local storage and service workers) to keep your session secure, enable preferences, and analyze usage trends.

2. Cookies we use

• Essential cookies

  Required for sign-in, session routing, traffic balancing, and safety enforcement. You cannot opt out of these because they keep the service secure.

• Performance cookies

  Help us measure stream quality, page load speed, and feature adoption. Data is aggregated and used to improve stability and user experience.

• Functional cookies

  Remember your language, Safe Mode status, favorite rooms, and accessibility preferences so you enjoy a consistent experience.

• Marketing cookies

  Used only if you opt in. Allow us to share tailored product updates and campaign performance across social platforms.

3. Managing cookies

You can control cookies through browser settings, operating system privacy controls, or in-app toggles. Be aware that disabling essential cookies may limit functionality such as secure login or multi-device handoff.

To adjust marketing or performance cookies, open Settings → Privacy Center. You can update consent choices at any time and changes take effect immediately.

4. Third-party technologies

We partner with analytics and security vendors who place their own cookies to help us detect abuse, keep streams high quality, and understand product usage. These partners cannot use data collected on Thundr Chat for their own marketing.

A current list of subprocessors and retention periods is available at support.thundrchat.com/subprocessors. We update the list before onboarding new vendors.

5. Contact

If you have questions about cookie usage, email privacy@thundrchat.com or write to Thundr Chat Labs Pte. Ltd., 24 Collyer Quay, #18-05, Singapore 049319.